At The Trophy Case, we understand that the nature of the recognition business requires that awards and trophies be in our customer's hands for a specific date. For this reason, we are providing a detailed explanation of our shipping policies. Please read the following information so that you may make the correct decision regarding shipping of your order.

• We ask for the date of your event so that we can make sure that the shipping method you chose will arrive to you in time for your needs. PLEASE NOTE that the shipping times listed DO NOT include production time for your order.
  
  
• All orders are shipped via either the US Postal Service or UPS Ground. If you need your order shipped faster than UPS ground, or need a date-definite delivery, please contact us. Please note that using any expedited service (3-day, 2-day or overnight) will cost additional. Also, please note that UPS ground service is not available to Alaska or Hawaii; UPS 2-day service is usually the most economical to these destinations.
  
  
• Please remember that weekends are not considered normal delivery days for UPS. If Saturday delivery is required in order to meet your deadline, you MUST contact us by phone (970) 245-0984.
  
  
• All shipping times are ESTIMATES for UPS ground service. The Trophy Case cannot be held responsible for shipping delays caused by UPS.
  
  
• All orders outside the Continental United States are shipped two-day air to ensure delivery.
  
  
• All orders to APO/FPO addresses are shipped via USPS priority mail. Please note that our online system cannot accurately estimate shipping costs. On your request, we will e-mail a more accurate shipping cost if needed.
  
  
• UPS requires a street address for delivery. If this is not possible, please e-mail or call us to see if alternate arrangements are available.

The map below represents ESTIMATED UPS GROUND shipping times from Grand Junction, Colorado. Please note that these times are estimates. If you need your order for a specific date, please consider using expedited shipping instead.



Please see the chart below for UPS ground shipping costs:

Total Cost of Merchandise Per Shipping Address	Standard Shipping (ground)
Up to $9.99	6.95
$10.00 - $24.99	$8.50
$25.00 - $39.99	$10.50
$40.00-$65.99	$15.00
$66.00-$89.99	$15.00
$90.00-$150.99	$18.50
$151.00-$200.99	$22.50
$201.00-Above	12% of merchandise total

• UPS guarantees the day of delivery for packages shipped to any commercial address in the 48 contiguous states. Delivery times to residential addresses are NOT GUARANTEED. If you need a guaranteed delivery date, we recommend either 3 day, 2 day or overnight shipping. We will ship our product as you direct. Since we can not control UPS, we provide NO REFUND of product costs if UPS fails to deliver as they promise
  
  
• Any artwork sent must be clean, camera-ready art work. This is essential for rotary and laser engraving, as well as sublimation processes. Artwork may be provided in Corel Draw version 9, EPS, AI, AND TIFF format for IBM-PC. Fonts must be converted to curves. E-mail to: sales@trophycaseinc.com, or mail hard copy, disk 3.5 or cd-rom. When mailing make sure jobs are properly labeled. Mail to: The Trophy Case, 131 N. 4th Street, Grand Junction, CO 81501
  
  
• How do I know my order was received? When you place your order at www.trophycaseinc.com you will receive confirmation via e-mail.
  
  
• How can I track my order? Once your order leaves our store, you may track it via a tracking number. Upon request, we will e-mail this number to you, along with tracking instructions.
  
  
• Can I make changes or additions to my order? Unfortunately, due to our fast processing time, we are unable to make changes to an order that has already been placed. This is why it is very important to double-check your order before you send it to us. If you need to add additional items, you can just place a new order for the additional items that you need to order.
  
  
• Quality Assurance/Returns How do I contact Customer Service? Please contact our Customer Service Department at sales@trophycaseinc.com or 1-800-213-4449. Our representatives are available Mon.-Fri. 9:00am - 5:30pm MST.
  
  
• How to report damage: If your merchandise is damaged in shipment, it is your responsibility to contact the carrier first. Then, please contact us at sales@trophycaseinc.com or 1-800-213-4449. We are available Mon - Fri 9:00am - 5:30pm MST. Please be sure to include information about what was damaged (the item number & the part that needs replacing), your name & address, your customer number, & your invoice number. We will be happy to assist you in replacing the damaged parts/ items.