At The Trophy Case, we understand that the nature of the recognition business requires that awards and trophies be in our customer's hands for a specific date. For this reason, we are providing a detailed explanation of our shipping policies. Please read the following information so that you may make the correct decision regarding shipping of your order.
- We ask for the date of your event so that we can make sure that the shipping method you chose will arrive to you in time for your needs. Shipping times do not include production time for your order.
- All orders are shipped via either the US Postal Service or UPS Ground. If you need your order shipped faster than UPS ground, or need a date-definite delivery, please contact us. Please note that using any expedited service (3-day, 2-day or overnight) will cost additional. Also, please note that UPS ground service is not available to Alaska or Hawaii; UPS 2-day service is usually the most economical to these destinations.
- Weekends are not considered normal delivery days for UPS. If Saturday delivery is required in order to meet your deadline, you must contact us by phone (970) 245-0984.
- All shipping times are estimates for UPS ground service. The Trophy Case cannot be held responsible for shipping delays caused by UPS.
- All orders outside the Continental United States are shipped two-day air to ensure delivery.
- All orders to APO/FPO addresses are shipped via USPS priority mail. Please note that our online system cannot accurately estimate shipping costs. On your request, we will e-mail a more accurate shipping cost if needed.
- UPS requires a street address for delivery. If this is not possible, please contact us to see if alternate arrangements are available.
Estimated UPS Ground Ground Time-in-Transit Map
If you need your order for a specific date, consider using expedited shipping instead.
UPS guarantees the day of delivery for packages shipped to any commercial address in the 48 contiguous states. Delivery times to residential addresses are NOT GUARANTEED. If you need a guaranteed delivery date, we recommend either 3 day, 2 day or overnight shipping. We will ship our product as you direct. Since we can not control UPS, we provide NO REFUND of product costs if UPS fails to deliver as they promise